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JP Morgan Chase

Integrating Design Thinking

When I joined JP Morgan, I was assigned to a team that had been running for two years without any design resource.

 

I quickly discovered that fundamental processes needed to be introduced to allow UX and UI to be embedded into the teams ways of working, so I worked to integrate my design team into the product team.

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The challenge was to make space and time for designers to support a large team of 70, while introducing processes and ways of working.

Methods included:

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Training sessions:
  • UX/UI Introduction
    An explanation of UX and UI processes, goals, methods and examples

  • Figma training sessions

    • To developers, including inspect mode

    • To stakeholders, including comment mode

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Processes I established included:
  • Designer to Developer handover

  • Triage process for design work

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Click on the presentation to see more detail.

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